There are two primary ways to contact Meridian support:Documentation Index
Fetch the complete documentation index at: https://docs.trymeridian.com/llms.txt
Use this file to discover all available pages before exploring further.
1) Email
You can always email us at: support@trymeridian.com Email is best when you want to:- include longer context,
- attach files (exports, screenshots, docs),
- or loop in teammates on the thread.
2) In-app support form (recommended)
You can also contact support directly from the dashboard using the in-app Contact Support form. This is best when you want to:- report an issue while you’re looking at it,
- quickly share the page you’re on,
- and keep everything tied to your workspace.
What to include (so we can help quickly)
Whether you email or use the form, including the following details usually speeds things up:- What you were trying to do (example: “Export citations for last 7 days”)
- Where you were in the product (example: “Analytics → Citations”)
- Date range + any filters (platform, region, topic, attributes)
- Example prompt(s) (if relevant)
- Screenshots (especially of the error or unexpected output)
- Any exports you generated (if relevant)
- whether you were mentioned,
- your position,
- and which sources were cited.