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Your customers aren’t only searching with keywords anymore. They’re asking AI (ChatGPT, Gemini, etc) for recommendations, comparisons, and “best of” lists, then making decisions based on what the model says and what it cites. Meridian shows you how you appear in those AI answers over time, what’s driving your performance (sources, competitors, narrative), and what to do next to improve visibility and rankings.

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What Meridian does

Meridian tracks how your brand (and products) show up when people ask AI assistants questions in your category. Instead of traditional keyword rankings, Meridian focuses on the signals that actually determine whether you get recommended:
  • Visibility: How often you are mentioned across your tracked prompts.
  • Prominence: Where you rank when you are mentioned (for list-style answers, rank is often the difference between being chosen and being ignored).
  • Citation Rate: Whether answers include sources, and which domains/URLs the model is relying on when it talks about your category.
  • Sentiment: How AI describes you across decision-driving dimensions like fees, reliability, security, and customer experience.
You’ll also see competitive context (who appears instead of you) and product-level outcomes (which products are recommended and which never show up).

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What you’ll find in these docs

  • Get started: Learn what Meridian tracks, how to set up your first prompts, and how to read your baseline on Home.
  • Understand the product: Clear guides for each part of the dashboard: Analytics (Prompts, Sentiment, Citations, Competitors, Products), Website (Pages, Referrals, Crawlers), and Action (Opportunities, Content, Off-page, Brand Kit).
  • Workflows: Step-by-step playbooks for common goals like improving citations, moving up in rankings (prominence), fixing negative narratives, and getting more products recommended.
  • Support & reference: Troubleshooting, FAQs, and a glossary so your team stays aligned on definitions.
If you’re brand new, start with Quickstart Guide. If you already have prompts set up, start with Home and then drill into Analytics → Prompts.
Read more about Understanding your data.

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How Meridian helps

Meridian is built to support a full loop: measure → diagnose → act → measure again. Here are the most common ways teams use it:
  • Track AI visibility over time: See when you appear across prompts and platforms, and spot changes early.
  • Monitor competitors: Understand who is being recommended alongside (or instead of) you, and where they are winning.
  • Find citation opportunities: Identify the domains and URLs AI trusts in your category, then build a plan to get included.
  • Diagnose narrative issues: Use Sentiment to find the specific objections that are lowering your rank, then address them with evidence.
  • Turn insights into execution:
    • Opportunities suggests what to create or update next.
    • Content helps you generate briefs and drafts you can publish.
    • Off-page provides outreach and engagement targets based on citation ecosystems.
    • Website highlights technical and content fixes that improve crawlability and citeability.
  • Improve product recommendations: See which products are mentioned, inspect the runs where recommendations happen, and fix product-level gaps.
  • Share results: Export data for reporting, planning, and collaboration.